For frequent online shoppers, encountering the term ‘PEN Sorting Centre’ while tracking package deliveries via Shopee Express (SPX) is common. As a significant player in Southeast Asia’s e-commerce logistics, Shopee Express has established a sorting center in Penang, Malaysia.
However, pinpointing the exact location of the PEN Sorting Centre can be challenging due to the absence of an official address from Shopee Express.
| Company | Contact Details |
| Shopee Customer Service | [email protected] |
| SPX Customer Service Phone | +603-2777-9222 |
Daftar isi:
Address Details of PEN Sorting Centre Shopee Express
While PEN signifies Penang, specific details about the PEN Sorting Centre are yet to be officially disclosed. Despite the lack of official information, our efforts involved collating relevant data from various sources, including Facebook and Google Maps.
Through our investigations, several nodes and minor hubs related to Shopee Express in Penang have been identified. For inquiries or complaints, contact Shopee Express Customer Service.
Understanding Operations and Resolving Delays
PEN stands for Penang International Airport (IATA code), which suggests the sorting center’s proximity to this airport. Many Shopee Express codes correspond with IATA codes, such as JHB and MKZ.
If your package encounters prolonged delays at the PEN Sorting Centre, and tracking status remains unchanged, you’re not alone. A primary cause of these delays is the overwhelming influx of packages received by the center daily, affecting sorting processes and delivery timelines.
When items are still in the re-sorting queue, the status won’t change from “parcel has arrived at sorting facility: PEN Sorting Centre.” Upon completion of sorting, it will switch to “parcel has departed from sorting facility.”
Addressing Challenges with Stuck Shipments
As per a quote from Shopee’s Twitter Customer Service (@ShopeeMY), your order is in transit, precisely at the PEN Sorting Centre. Patience is advised until the indicated estimated delivery date.
Should this duration pass without delivery, extend the delivery guarantee and contact Customer Service via Live Chat. Inquire about the delay citing your order number or receipt number.
If your package is in good condition and still in transit, waiting at home is recommended. However, for damaged or missing parcels, claim a refund. Upon mutual agreement between the seller and Shopee, funds will be refunded within 3 x 24 hours.
Regarding self-collection at the sorting center, this isn’t permitted as it solely caters to sorting operations. If you wish to retrieve your package, visit the designated delivery hub mentioned on the package.
While the precise location of the PEN Sorting Centre remains undisclosed, the provided information aims to shed light on the center’s operations and alleviate concerns about your package delivery. For any queries or concerns, reaching out to Shopee Express Customer Service is advisable.
